Effective as of January 1, 2023
The following Refund Policy applies to all paid Company Products, including TruPowur Licenses/Memberships, Course Enrollment Fees, Test Purchases, eTextbook Purchases and Proctoring Purchases.
Monthly License/Membership fees are Non-Refundable and are charged automatically on each renewal date (i.e. monthly) until you cancel. You may cancel at any time during the month with a minimum of a thirty (30) day advance notice. Upon cancellation, your License/Membership will expire 30 days from the last payment. Any amounts paid prior to termination are not refundable. To cancel your License/Membership, submit your cancellation notice No Less than a minimum of 30 days prior to your next billing date. Notices received less than 30 days prior will be charged a final payment on the billing cycle date. You are required to complete a Termination and Cancellation of Credit Card Authorization Form via DocuSign and available by request from your ACCOUNTING Dashboard. For assistance contact our Support Advisors at (833) 697-6987, Live Chat or create a Support Request. Support Hours: Monday – Friday, 9:00am-4:00pm CST.
Additional Notes Regarding License/Memberships Fees
TruPowur Monthly License/Memberships automatically renew each month, at which time your original payment method was charged. Monthly charges are billed on the day of the month that you originally enrolled and may take a few days after the billing date to appear on your account. Please cancel or make payment changes at least one day prior to your next billing date to ensure your account is only charged for the last billing cycle.
TruPowur Academy Courses
TruPowur Academy Course Enrollment Fees are non-refundable. However, if you’ve purchased a course in error and need to purchase a different course, you may request a course change. Please contact our Support Advisors at (833) 697-6987 , Live Chat or create a Support Request. Support Hours: Monday – Friday, 9:00am-4:00pm CST.
TruPowur reserves the right to revise the terms of this Refund Policy. Any changes made will apply to all Licensee/Memberships created or renewed after the date such change was implemented.