9:AM – 5:PM

Monday to Friday

Dallas, Texas 75001

Houston, Texas 77001

(833) 4MY-RATE

December 21, 2024

9:AM – 5:PM

Monday to Friday

Dallas, Texas 75001

Houston, Texas 77001

(833) 4MY-RATE

Emergency Licensee Hold/Freeze Request

If you need to place your Agent/Broker SaaS License on Emergency Hold/Freeze, complete the Form below.

AGENT/BROKER INFORMATION

Enter your TruPowur eMail Only address for verification.
Using a Non-TruPowur eMail Address will get Rejected.
Enter your TruPowur Three Digit extension for verification.
We will begin to process your request within the next 72 hours (Three Business Day).
You will receive a Confirmation via email when your SaaS License has been put on Emergency Hold/Freeze.
During the Emergency Hold/Freeze, you will only be charged $100.00 per month during the Emergency Hold/Freeze.

During the Hold/Freeze, you will not have CRM or Pricing Portal access. However, you will still have access to eMail & Training.

Any Agent/Broker wishing to Terminate their License while on Emergency Hold/Freeze will be charged a Full Months License fee for Final Payment.
Any Hold/Freeze Payment returned as NSF, will revert back to the full SaaS License billing amount and assessed a $40 per day NSF Charge.

PLACING YOUR LICENSE ON EMERGENCY HOLD OR FREEZE IS A PRIVILEGE OFFERED BY TRUPOWUR FOR THOSE WHO ARE EXPERIENCING TEMPORARY MEDICAL OR FINANCIAL HARDSHIP. TRUPOWUR’S SYSTEMS ARE EXPENSED THIRTY (30) DAYS IN ADVANCE, THUS REQUIRING ALL EMERGENCY LICENSEE HOLDS/FREEZES TO BE RECEIVED THIRTY (30) DAYS BEFORE YOUR NEXT BILLING DATE. REQUESTS SHORT OF 30 DAYS MAY BE REQUIRED TO MAKE A FULL LICENSE PAYMENT (AS DISCLOSED IN THE LICENSEE’S CONTRACT) PRIOR TO THE HOLD/FREEZE GOING INTO EFFECT. THERE ARE NO REFUNDS OR CHARGEBACKS ALLOWED.
FILING FOR A CHARGE-BACK WITH YOUR CREDIT CARD COMPANY OR BANK IS A BREACH OF CONTRACT AND WILL BE SUBJECT TO CRIMINAL CHARGES FOR EMBEZZLEMENT (Texas Penal Code Chapter 31) AND THEFT OF SERVICES (Texas Penal Code §31.04). Refer to your signed Independent Contractor Agreement, Non-Disclosure Agreement, Statement of Policies & Procedures, and Member Services & Refund Policy.

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